What does "Data table Warning" mean during Run Payroll? The error is due to an error in the formula made for the Payroll component in Talenta. Please contact the Customer Support team to follow up on this problem.
What does "Your account has been deactivated" mean? You no longer have access to your Talenta account because your account has been removed or resigned by the Super Admin or Admin.
What does "Error Message" mean during Import Attendance? Please pay attention again to the data that raises the error message. Make sure you fill in the information on the template according to the format provided by Talenta. Learn more about "Import Attendance" here.
How to solve the "Email Already Exist" problem? You can only use 1 (one) email address to document 1 (one) employee data in the Talenta system. You cannot use the same email address more than once to register with Talenta.
How to solve the "Incorrect Email or Password" problem? If you forget your account password (password), then you can do a "Reset Password". Learn more about how to Reset Password here.
How to solve "Error" problem on Mass Employee Update? Please pay attention again to the data that raises the error message. Make sure you fill in the information on the template according to the format provided by Talenta. Learn more about "Update Employee Data" here.
What does "All Employees current amount are the same as new amount" mean? This notification appears when you make changes (adjustments) to the salary component using a new nominal change that is the same as the existing nominal. Make sure the changes you make are to suit a different component nominal.
How to solve the "Something Went Wrong" problem in the Payroll Disbursement process? Please double-check the "Virtual Account" information that you are going to.
Why can't I log in after updating to the latest version on Talenta Mobile? If you have problems logging in, you can try "Force Close" or "Clear Cache" on your Talenta Mobile application.
What does "Already have Transaction Adjustment in Same Period" mean? You cannot make multiple adjustments in the same period. You must make these changes to a pre-existing "Adjustment" transaction.
How do you connect or integrate multiple Talenta accounts with Jurnal? You can connect more than one Talent account to one Company account in the Journal. The integrated data is the nominal payroll that has been processed in the Talenta system and recorded in the form of a payroll journal entry in the Journal system.
How do you overcome the location problem that doesn't appear on the iOS version of Talenta Mobile? You can reset location settings on iOS by following the simple guide we have outlined here.